Real People.
Real Solutions.

about us

Navox is an innovative contact center utilizing human touch & technology.
We help customers navigate the sometimes complex, care continuum by leveraging real-time feedback and are able to streamline and predict processes, therefore creating a thriving, protected environment.


Missy Highley, RN, BSN, LNHA
Chief Executive Officer, Co-Founder

The CEO and Co-Founder of NAVoX and Vice President of Business Partnerships of Signature HealthCARE, one of the nation’s leading long-term care, rehab and health care providers with 101 locations in 10 states. Missy has served in various key roles in acute and post acute care over the past 25 years. Most recently Missy founded and serves as the executive sponsor of Signature HealthCARE’s 24/7 Care Navigation Team.

Doug Owens, BS, MS
Chief Technology Officer, Co-Founder

The Chief Technology Officer and Co-Founder of NAVoX and Chief Information Officer for Signature HealthCARE,  With over 25 years of healthcare technology innovation and experience,  Mr. Owens’s core responsibilities include corporate technology strategy and management, data security, and procurement of all technology infrastructure and telecommunications for NAVoX, Signature Healthcare and its ancillary businesses.

Streamlined, Predictable Processes
Enhanced Financial Evaluation
Enhanced Admission Reconciliation

problems we solve

  • Reduce Cost per Adminstration
  • Accurate Customer Satisfaction
  • Measurement Customer Engagement
  • Med Mal Exposure
  • Value Based Newtwork Inclusion & Management
  • Front Line Care Giver Strain
  • Complicated Referral Management


  • 24/7 Care Navigation Center
  • Customer Relationship Management (CRM)
  • Technology Business Analytics
  • Resident Portal
  • Outbound Call Campaigns
  • Electronic Survey Campaigns

technology partners